My optimisation control is disabled - help

For optimisation to be turned on, there have to be a few things in place:

Import or export tariff is not linked

For optimisation to function, we need your tariff details to ensure the correct financial decisions are made.
To fix this, go to 'Account' > Tariff details. If either of your tariffs aren't linked, you'll see an option to connect them

Your battery is offline

This means that we cannot communicate with your battery. This could be due to your local network, or there may be an issue with the manufacturer's connection.
To fix this, check that your battery is properly connected to the internet and try again

The battery is unable to be controlled

This can happen due to restrictions set by the manufacturer, or because the battery model is not supported.
Unfortunately, there is nothing you can do here.

We are currently unable to retrieve the latest status for your battery

If the issue persists after trying the troubleshooting steps, or need more information, please email us at hello@smug.energy