My optimisation control is disabled - help
For optimisation to be turned on, there have to be a few things in place:
Import or export tariff is not linked
- For optimisation to function, we need your tariff details to ensure the correct financial decisions are made.
- To fix this, go to 'Account' > Tariff details. If either of your tariffs aren't linked, you'll see an option to connect them
Your battery is offline
- This means that we cannot communicate with your battery. This could be due to your local network, or there may be an issue with the manufacturer's connection.
- To fix this, check that your battery is properly connected to the internet and try again
The battery is unable to be controlled
- This can happen due to restrictions set by the manufacturer, or because the battery model is not supported.
- Unfortunately, there is nothing you can do here.
We are currently unable to retrieve the latest status for your battery
- This is usually a temporary issue and may resolve itself shortly
If the issue persists after trying the troubleshooting steps, or need more information, please email us at hello@smug.energy