Recently Updated Pages
What is the best tariff for optimisation and savings?
There are a variety of tariffs on the market, which vary between suppliers, regions and smart met...
Connecting your GivEnergy inverter via API
Obtaining a GivEnergy API Token To connect your GivEnergy system to the Smug app, you'll need to...
Troubleshooting error when connecting to SolaX or FoxESS devices
As we are currently in beta stage, you will receive an error when trying to connect to a SolaX or...
Why doesn't my battery fully charge?
Optimisation is designed to save you money and maximise efficiency, so if your battery didn't ful...
Connecting FoxESS devices
Obtaining a FoxESS API Key To connect your FoxESS system to Smug, you need follow these steps to...
Why do you need an export tariff?
An export tariff is a way to get paid for the energy you send back to the grid. If you don't have...
My install is new, can I get started without an export tariff?
Yes! If you don't yet have an export tariff, you can simply skip this step. It can sometimes take...
Smug compared to Octopus Intelligent Flux
You may have come across Octopus Intelligent Flux, and wondered how it compared to our optimisati...
Optimisation vs Manual schedules
If you have already been setting manual schedules for your battery, you may be wondering: Why swi...
Can I take advantge of Octopus Power-Ups events?
The answer is yes, and no. Power-Ups require your input to opt-in Optimisation doesn't automat...
Can I take part in GivEnergy's GivBack events?
Yes, it is possible to participate in GivEnergy's GivBack events, though doing so whilst optimisa...
Setting up a premium subscription
Adding a subscription Once you have connected your system, it should start collecting some consu...
My savings haven't updated - why not?
Savings a refreshed once a week, every Monday - to allow us to capture a comprehensive overview o...
How are the savings calculated?
Solar and battery savings are calculated by comparing estimates of your energy costs and what you...
Connecting your inverter and battery
Generating an API key An API is a set of rules that can allow software to communicate with each ...
Connecting SolaX devices
Connecting your SolaX inverter and battery to Smug On your inverter, there is a 10-character reg...
My optimisation control is disabled - help
For optimisation to be turned on, there have to be a few things in place: Import or export tarif...
Battery modes
We will set your battery into one of the following states: Charge (from grid and/or solar) - T...
How optimisation works
Our optimisation works by looking at information like how much energy you use and generate, the w...
Downloading the Smug app
The app is available for both iOS and Android - search for 'smug energy' in the respective app st...